We Are Here To Help
Our customer service phone lines are currently closed.
If you have questions about your order please email firstname.lastname@example.org.
If you need to make a change to your order, please provide your order number in an email to email@example.com with the details of the change you would like to make.
If you want to have your ring resized, please have your jewellery certificate number and use this form Request Resizing Form to submit the request for resizing.
Our customer service department is currently located in Toronto, Canada (M3H 5T5) and staffed from 9am to 5:30pm (US/Canadian Eastern Standard Time), Monday to Friday. After hours, please send us an email and it will be instantly delivered to one of our customer service representatives. Our customer service representatives are trained to assist you with helping you find that perfect item, selecting an appropriate gift for any occasion, personalisation ideas, technical support and any post sales questions relating to repairs, returns and our warranty.
If you have a question or concern, please first consult our list of Frequently Asked Questions (FAQ).
Become a Jewlr VIP and
receive exclusive discounts
Let's keep in touch
We're Proud of Our Reviews
"I love all the choices and options to customize! It made the experience fun and nice..." - CJ
"My ring was just as beautiful as the woman I gave it to!" - Kristen T.
"Great choices at VERY affordable prices. Love it!!" - Kenny M.
"The experience was simple and went smoothly! What a great way to shop." - James F.